PRIVACY & LEGAL INFORMATION
At Peel-Tek, LLC, we respect the privacy of our customers. The only personally identifiable information we collect about you is what you specifically provide to us. This includes, for example, the information you provide when you use our store locator, respond to a survey, send us an email or sign up for newsletters. The information we collect is used to evaluate how our customers use our site as well as identifying the opinions customers have about Peel-Tek, LLC. We also use this information to provide you with the products and services you request and to improve the content of our site and enhance your overall experience. All customer information is confidential and is not sold to any outside entity.
As we have stated before, Peel-Tek, LLC respects the privacy of our customers. We will not sell or otherwise provide any of our customers’ personal information to any outside entity under any circumstances. For questions or comments concerning this document, please contact us.
Use of this Site
Users are prohibited from violating or attempting to violate the security of the Site or other of the Site’s users, including: accessing data not intended for such user or logging onto a non-authorized account; attempting to compromise the vulnerability of a system or network or to breach security or authentication without authorization; attempting to interfere with service via means of submitting a virus other means to deny others to the Site. Violations of system or network security will result in civil or criminal liability. Peel-Tek, LLC will investigate occurrences that involve such violations and will involve law enforcement in prosecuting users involved in such violations.
All orders are shipped via FedEx at the charge stated at check out to customers in the U.S. and Canada. Mail orders are usually shipped within 48 hours and please allow up to 5 days in transit. This means it could take 7-10 days to actually receive your package although it is usually in under 5 days. We do not ship orders Sundays.
Please note that there may be certain orders that we are unable to fulfill and we must cancel. Should this happen we will contact you if all or any portion of your order is cancelled or if additional information is required to complete your order.
Chargebacks and Disputes
You agree to defend, indemnify and hold harmless Peel-Tek, LLC and its affiliates from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the Site.
Return Policy: Buyer recognizes that under most circumstances any request to return product due to reasons other than product defect or incorrect shipment (i.e. wrong product, incomplete parts, etc.) is not allowed but on occasion we do make exceptions. All *approved* returned products will be subject to a 25% restocking fee. To process a return, please contact us at firstname.lastname@example.org to receive the return information. We must receive all returned merchandise in resalable condition before credit will be issued. Product that is not packaged correctly, damaged in shipping, peeled off the backing or in any condition other than the way it was sent to you then we can not refund or accept the return.
Back Orders: Unless otherwise specified by the customer, all orders for merchandise temporarily out of stock will be held on back order and shipped when available.